Questions

What are your store policies? TOP

All personalized items and headbands are FINAL SALE unless an error is made by The Couture Baby LLC. THE COUTURE BABY TESTS PRODUCTS EXTENSIVELY ALTHOUGH CUSTOMER ACKNOWLEDGES THAT RHINESTONES, CRYSTALS, AND OTHER DECORATIONS ON THE COUTURE BABY PRODUCTS MAY DETACH FROM PRODUCTS AND POSE A CHOKING RISK OR MAY BE HAZARDOUS IF SWALLOWED. CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES AND PRODUCTS ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, WE DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE INCLUDING WITHOUT LIMITATION USE AS ANYTHING OTHER THAN DISPLAY OR DECORATION. THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, OR USE OF UNAUTHORIZED PURPOSES, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER. THE COUTURE BABY LLC NOR ANY OF IT'S OFFICERS, DIRECTORS, MANAGERS, EMPLOYERS, SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE COUTURE BABY PRODUCTS OR THE USE OR THE BREACH OF ANY WARRANTY, ALL OF WHICH EXPRESS OR IMPLIED ARE DISCLAIMED CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL THE COUTURE BABY LLC PRODUCTS.

What is your shipping policy and shipping times? TOP

Shipping times are subject to change depending on the season and how busy we are.  We will do our absolute best to get your items to you asap.  All items are shipped via United States Postal Service with delivery confirmation.  International orders are only shipped Priority and Express mail.  In most cases custom and personalized items are shipped within 7-10  business days or sooner. We only ship Monday through Friday. No shipping is done on Saturday or Sunday.   If you place your order on a Friday, your order will not be printed /processed until Monday. Holiday turn around may be up to 10 business days or a little longer.

In Stock items are shipped within 2 business days.

First class, Priority & Express Mail are available.

All shipping time applies AFTER processing time.

For example, if you ordered a custom made item, please allow time (as stated above) PLUS ship time below.

US First class mail is 2-5 business days once shipped.

US Priority mail is 2-4 business days once shipped.

US Express mail is 1-2 business days once shipped.

What is your return policy? TOP

All custom made, feather dresses, boutique clothing and personalized items are FINAL sale unless an error is made by The Couture Baby LLC.  Every attempt will be made to assure a perfect fit.  All headbands are FINAL sale and are exchangeable for size ONLY.  Any other items are returnable if they are unworn and/or unopened.  A 15% restocking fee may apply.  Shipping fees are NON REFUNDABLE! ALL CLEARANCE & HOLIDAY ITEMS  ARE FINAL SALE.  If an item is sent back for an exchange, you will be responsible for shipping charges back to us and then back to you. If items are returned (more than 50% of the original order) that were shipped to you FREE-$5.95 will be deducted for ship charges. We MUST be notified within 4 days of receiving your package, and must receive the items back within 10 days or else the sale is FINAL.  If an item is being returned, you must contact us first at florence (at)thecouturebaby.com to get an return authorization.  Once that is given, please return the UNWORN or UNUSED item to

The Couture Baby LLC

12 E. Ramapo Ave.

Box 766

Mahwah, NJ 07430

If an item is found to be worn or used and returned, a refund will not be given and the item will be sent back to you.

How can I contact The Couture Baby LLC TOP

We can be contacted by email at florence@thecouturebaby.com

We respond back to all non spam e-mails within 24 hours.

If you need to speak to us about placing an order or have questions, our phone number is 201-857-4877

Our business hours are Monday thru Saturday 10-5 EST.

Thank you!

Do you take custom orders? TOP

We at The Couture Baby LOVE custom orders!  If you don't see something you are looking for on our site, please feel free to let us know and we would LOVE to custom create anything for you!

What does RUSH mean at checkout? TOP

If you need your order sooner than our current ship time and cannot wait, you can select the rush option at checkout.  Rush means your order gets moved up to the front of the line. Rush does not mean that it will be shipped overnight.  Shipping time depends on the type of shipping you select at checkout, so please choose the appropriate shipping method. If you place an order on weekends or during hours we are closed, your order will be processed when we return. 

Some items cannot be rushed, and you will be notified by e-mail.

Do you wholesale your items? TOP

No we are sorry we do not offer any wholesale discounts at this time.  We do offer professional photographers with their own business a discount in exchange to use their photos taken with our items. 

Where is your store located? TOP

We are an brick and mortar store with an online boutique  We ship worldwide! We are located in Ridgewood, NJ and work out of a beautiful boutique store.

Do you ship international? TOP

We ship world wide!  Shipping price depends on the weight of package which is calculated at checkout.  Shipping time varies as it depends on the customs in your country. THE COUTURE BABY IS NOT RESPONIBLE FOR CUSTOM CLEARANCE DELAYS AS THAT IS BEYOND OUR CONTROL. We will NOT mark your package as a gift as that is illegal.  Customs duty is the responsibility of the buyer and The Couture Baby LLC is not liable for any customs fees.